Customer service manager

Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centre If you #39;re looking for a company with great benefits and culture - then please apply! What #39;s in it for you? 10% Bonus 25 Days Holiday + 8 Bank holidays Free on-site parking Private Medical Insurance Private Dental Insurance Retail Discounts Plus more! Responsibilities Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and customer service procedures and policies Co-ordinate and manage B2C customer service projects and initiatives Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI rsquo;s Experience Required 5+ Years rsquo; line management experience within B2C customer service environment, preferably a call/contact centre experience Excellent knowledge of customer service principles and practices Knowledge of SAP CRM systems Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge Ability to work within a fast paced environment