Administration assistant

Role title: Administration Assistant Place of work: Hampstead, North London/ Hybrid Hours: 37.5 hours per week Days of work: Monday - Friday, 9am - 5pm About us: Group Nexus is an established, leading player in the parking management industry. With our new and luxurious premises in Hampstead, North London our employees are given flexibility to work from the office and in their home environments. We understand that the success of our business relies upon the satisfaction of our clients and as a result, we strive to provide them with the highest service levels at all times. About the role: * To assist the Enforcement Team in the effective management of all processes ensuring full compliance with industry standards at all stages. * Opening, sorting and scanning post on a daily basis * Entering data onto the case management system * Processing machine refunds on bespoke back-office system Personal Management: * The following responsibilities are key to ensuring the successful delivery of your business objectives by: * Being focused on achieving your business targets * Using available technology in support of your daily activities * Meeting company standards * Communicating with the Customer Services Manager immediately a problem arises that will impact on the reputation of GroupNexus or its clients * Communicating effectively with both external and internal customers * Ensuring that company, client and customer confidentiality is maintained at all times * Carrying out all tasks and activities in line with the company rsquo;s overall business objectives * Ensuring BPA and DVLA compliance requirements are applied to all processes