2nd line support technician

2nd Line Support Technician, Windows, London to GBP30K A leading Managed Services Provider is looking to recruit a 2nd Line IT Support Technician to work in their client rsquo;s office located in London. As part of a team of dedicated technicians, you rsquo;ll be providing 2nd Line and Desktop Support to approx. 850 to 900 users - covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK rsquo;s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. You rsquo;ll respond to incidents and requests via a modern IT Support System in line with company SLA rsquo;s. You rsquo;ll troubleshoot Desktops/Laptop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You rsquo;ll also ensure that the computers you rsquo;re responsible for are complaint with Cyber Essential Plus as well as installing and configuring hardware, software and mobile devices. You rsquo;ll also have the opportunity to carry out server based tasks and gain insight into infrastructure-based technology. About you: The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You rsquo;ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: * bull; Minimum 1-year experience in a similar role * bull; Windows 10, MS Server 2012/2019, MS Office 365 * bull; Active Directory Group Policy administration * bull; IP networking telephony, DNS, DHCP * bull; Server, network and desktop hardware * bull; Customer facing skills Desirable skills: * bull; SCCM * bull; Mobile device support * bull; Sophos AV * bull; Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP