Application support technician

Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity! Fully remote Aims of the Application Support Technician * To ensure our clients position as a market leader by providing product and technical support * To help maintain our clients position as a market leader by assisting with testing and debugging. Objectives of the Application Support Technician * To become knowledgeable in the products to answer queries from clients. * Ensuring that support requests are followed up in a responsible and timely manner. * Assisting with deployments and installations in client environments * Creating workarounds and solutions for issues or requests from clients * Supporting and managing client reports * Analysing client data to resolve issues. * To assist with the creation of documentation of features and fixes * To run through scheduled testing of the products to ensure they are fit for purpose. * To test software patches and workarounds to ensure fitness for purpose. * Using appropriate tools to assist with debugging software. Duties and Responsibilities * Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations. * Installing/upgrading our products for new and current clients. * Contributing to the development and testing of new products and features * Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge or similar, to investigate, debug and provide solutions to client queries and reported issues. * Assist with creation and maintenance of our online documentation. * Managing Remote Access connections to enable client support. * Working with cloud services for hosting products on behalf of our clients. * Supporting client customised reports in Excel, including using VBA coding and TSQL/SQL to prepare them. * Maintaining test environments and client databases on network to enable client support. Please get in touch for further details