2nd line support engineer gbp 35000

Job Title: 2nd Line Engineer Location: Islington Salary: Up to GBP35,000 Benefits: * 25 days Holiday + Bank holiday * Additional leave * Casual dress code * Company events * Cycle to work scheme * Work from home options * Schedule: Monday to Friday Job Description: Join our team at the forefront of IT innovation! We #39;re looking for a Support Specialist to tackle a variety of computing, networking, and cloud challenges in our dynamic IT managed services organisation. You #39;ll play a key role in resolving technical issues, managing your workload efficiently, and gaining valuable experience across different industries, both remotely and in person. Responsibilities: * Efficiently manage multiple open tickets while meeting SLA thresholds. * Provide technical support for IT hardware and software used by end-users. * Take ownership of incidents, requests, and problems, conducting thorough diagnostics. * Perform regular maintenance and patching of infrastructure, endpoints, and servers. * Act as an escalation point for support calls, ensuring timely resolution. * Provide onsite technical support, communicating professionally with customers at all levels. * Familiarity with litigation standards is beneficial but not required. Experience: * Previous experience in IT managed services or the legal field is advantageous but not mandatory. * Exposure to technologies like Windows Server, Microsoft Azure, and Active Directory is a plus. If you think you are a good fit for this role, please apply here and I will give you a quick call to get you shortlisted for the role today! Keywords: Windows, Servers, Azure, Office 365, Active Directory, Vmware, Hyper-V, Networking, Routers, Switches, Cisco, Firewalls, Veeam