Desktop support analyst

Salary: £33,889 to £40,247 per annum pro rata Location: More London Place Hours: 36 hours per week Contract Type: Fixed Term Contract to September 2024 Do you have experience of working in an IT Service environment? Do you hold an ITIL Foundation qualification, or have equivalent experience of working in an ITIL environment? If so then this opportunity could be just right for you! We’re looking for a Desktop Support Analyst with knowledge of Windows 10/11, Active Directory and Microsoft Office to join our team, providing an on-site presence for both reactive and proactive desk-side IT support services at the group’s offices, sheltered housing schemes and other nationwide locations where Clarion provide corporate IT services. Although primarliy based at our office in More London Place there may be an occasional need to travel to other Clarion locations. Able to interact with all levels of an organisation in a professional, diplomatic, and tactful manner and to explain technical detail in an understandable way, you’ll ensure all customers are dealt with in a positive manner, are assured that the call is initiated and will be resolved within agreed SLA timescales. Customer focused with strong customer service skills, you’ll ensure that calls are closed only when both the customer and analyst are satisfied that the issue has been resolved. With strong verbal and written communication skills you’ll record all incidents and service requests in the ITSM system, ensure that they are logged with as much detail as possible and ensuring that communication back to the customer is clear and concise. You’ll assist with the communication of major incidents by ensuring key users and stakeholders are kept up to date with consistent information. You’ll have an understanding of anti-virus software and security threats, TCP/IP networking and experience of network cabling and patching. With previous involvement in successful IT projects you’ll also act as a resource when requested to meet any IT project requirements or project prerequisites. We’ll look to you to successfully develop and deliver presentations, hands-on workshops and other training sessions designed to educate customers on IT service improvements, new pieces of hardware, software and processes, either on a one-to-one or group basis. You’ll be expected to identify trends and network security risks and to review the desktop environment to highlight equipment that requires replacement or potential capacity problems. If you’re an excellent team player focused on knowledge with the ability to lead by example then we want to hear from you now! What you can expect from us Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Wednesday 15th November 2023 at midnight. Based at our offices in More London Place. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.