3rd line support analyst

What #39;s in it for you: Salary: GBP55000 - GBP65000 per annum Location: Remote working, twice a month travel to offices based in London or Nottingham. Duration: 6 months fixed term contract Key benefit: 4-day working week. You do not work Fridays! Benefits: Private healthcare, pension, Employee Assistance Programme and Mental Health Cover, 50% off Fitness First Job purpose: We are working on behalf of a growing data organisation looking to recruit a 3rd Line Support Analyst on a 6 month FTC. The role involves assisting staff across 2 sites in London and Nottingham, as well as remote workers. Candidates should possess extensive expertise in various Microsoft technologies, such as Office 365, Azure, and Power BI. Responsibilities: * Proactively resolve all service tickets within agreed SLA. * Proactively resolve Dynamics CRM and PowerBI tickets and requests * Serve as an escalation point for delivering 3rd line support. * Actively monitor and review system alerts. * Create and maintain comprehensive IT documentation. * Manage inventory and procure quotes as needed. * Collaborate with the Compliance and Data Privacy team to support configuration and implementation. * Assist the project department with technology-related projects. * Support the business with reporting and Power BI requirements, leveraging support from a 3rd-party provider. * Review existing systems and ways of working, making recommendations at the end of the contract as part of your handover. Your typical week will look like: Looking after tickets that come into the service desk ndash; 15% Documenting all IT systems and process ndash; 10% Supporting projects with IT recommendations and configuration changes ndash; 10% Working with InfoSec team to make recommendations and make security improvements ndash; 10% Working with our third-party MSP ndash; 20% PowerBI reporting and helping users with their dashboards ndash; 20% Support Dynamics CRM and escalate tickets to third-party as necessary ndash; 15% What you need to be successful in this role: * Demonstrated proactive, hands-on approach to resolving service issues at a 3rd line level. * Experienced in Microsoft 365 Admin and Mimecast administration, including MS Teams telephony. * Proficient in Microsoft 365 Intune configuration and deployment, with expertise in conditional access. * Familiarity with Power Platform and Power BI reporting and configuration. * Able to innovate solutions and drive ongoing improvements. * Exceptional troubleshooting abilities and strong teamwork skills. * Understanding or knowledge of Sentinel/Defender suite would be advantageous