Community response officer nights

Community Response Officer (Nights) Stoke-on-Trent GBP26,910 a year Full Time ndash; 40 hours per week Permanent We rsquo;re looking for a Community Response Officer (nights) to provide an efficient, responsive, and holistic housing management support service for customers living in our semi-independent and community homes during the night. You rsquo;ll be a point of contact for out-of-hours housing and customer related issues in the community. You rsquo;ll support our customers to make sure properties are safe, secure, suitably maintained and that our customers feel safe and secure in their environment. Job requirements * Make sure that Concrete rsquo;s semi-independent and community properties are safe, secure and in a state of good repair during the night. * Deal with enquiries from customers, members of the community and external agencies. * Conduct health and safety inspections and customer safe and well checks. Make sure that all serious concerns are reported in a timely manner. * Conduct night visits and property inspections to make sure the impact of any anti-social behaviour is minimised. * Work efficiently alone and collaborate with other teams to make sure customers achieve the best outcomes. * Make sure that where required, any out of hours (OOH) repairs are completed in a timely manner and/or suitably passed over to day staff for completion. * Maintain a high standard of record keeping, making sure that all relevant forms and databases/administration systems are kept up to date. What we rsquo;re looking for * Educated to GCSE level or equivalent experience. * Experience working in social housing, care, drug and alcohol services or dealing directly with the public and/or customers in a busy service environment. * Experience dealing with complex and difficult behaviours in relation to people experiencing multiple disadvantages, homelessness and/or risk of homelessness. * Experience of working with policies, with a clear understanding of confidentiality and professional boundaries. * Experience of crisis management, lone working and working as part of a team or multi-agency to achieve joined up solutions. * Someone with a genuine understanding and compassion for people without a home, who won rsquo;t judge but instead will empower customers and give them a voice. * Able to work flexibly. * Full UK driving license with access to your own vehicle for work. * DBS checked. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! #Stoke #Nights #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis