Contract manager

Invision Recruitment are currently seeking an experienced Contracts Manager to join the ranks of one of the UKs lead building service providers on a high-end commercial contract in the Covent Garden area. Description Providing leadership, management, and development of the contract, ensuring financial, and operational commitments are met and exceeded. The role will require close liaison with the client, the Helpdesk Manager and internal senior managers. The operation should be Proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved. Key Responsibilities * Responsible for the H S of the sites and engineers. * Support the Helpdesk in achieving high levels of customer satisfaction. * Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities. * Meet with clients to establish steady lines of communication and attend monthly client meetings where required. * Ensuring business policies and processes are effectively communicated and implemented within the contract. * Provide Weekly Flash reports for each contract to the appropriate client and internal manager/s, where appropriate * Working with Senior Management to ensure the collaborative development of the business, effective team working, and support to colleagues. * Oversee PPM planning schedules for sites. * Ensure PPM is carried out in accordance with manufacturer rsquo;s guidelines and HVCA SFG20. * Responsible for the return of PPM and work-related documentation. * Ensure the contract is staffed by fully competent teams, taking direct responsibility for the appointment of Engineers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. * Financial Management ndash;Full ownership of P L, Debt and WIP * Ensure all sites have accurate asset registers and are labelled accordingly. * Provide Operational reports monthly and as requested. * Ensure additional services and projects are added, and contracts are re-won on re-tender. * Provide technical support where required to engineers, helpdesk and clients. * Investigate and report on major Operational incidents. * Ensure engineers are fully equipped to carry out daily tasks, Carry out tool inspections. * Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. * Carry out monthly site reviews. * Carry out at least 2 site Audits per Contract per Annum. * Prepare quotations by supplying administrators with labour summary and supplier quotations for materials in order for quotations to be raised effectively. * Attend operational meetings as required. * Ensure regular communication with engineering team. * Carry out monthly audits on both PPM Reactive works and provide manager with report. * Audit Logbook ndash; Ensure it is being used correctly by both Employees and sub-contractors. * Share initiatives to enhance our service provision and recommendations for system infrastructure development. If this opportunity is of interest then please get in contact with my details or click the apply button below