Inbound customer advisor

This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction. Client Details Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Description Key responsibilities consist of: Provide excellent customer service through inbound calls Use customer feedback to identify opportunities for improvement Stay updated with company policies, procedures, and retail industry trends Uphold the company #39;s reputation by ensuring customer satisfaction Handling consumer complaint, queries and requests received via call email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaints, queries and requests are closed within SLA #39;s KPI #39;s. Resolve customer queries and complaints effectively and efficiently Maintain a thorough knowledge of products to offer accurate information to customers Process orders and returns as needed Collaborate with team members to meet and exceed customer service goals Adhere to the stipulated SLAs laid for the email and call functions. Act and adhere to the company policies without hampering the consumer experience. Profile A successful Inbound Customer Advisor should have: A qualification in a relevant field Previous experience in a customer service role within the retail industry Excellent communication and problem-solving skills Ability to handle customer complaints and queries professionally Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite reporting skills middot; Soft spoken supportive demeanour Effective proactive listener Hands on experience with Zendesk, SAP Shopify would be desirable. Proficiency in using customer service software and tools Strong team spirit and a commitment to improving customer experienceJob Offer An annual salary ranging from upto GBP25,000 Excellent opportunities for career progression Pension NI contribution Hybrid working Flexit-time shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industry