Application support engineer

Support Engineer ndash; Openlink Endur - GBP100,000 - GBP120,000 + Bonus (Total Comp - GBP135k - GBP145k) ndash; London (Hybrid) ndash; Trading Overview: A market leading organization operating within the financial services sector are searching for a number of experienced Support Engineers with strong experience working in the ETRM space ndash; focusing on Openlink Endur. Role Responsibilities: The trade Management team offers mission-critical support for the Openlink Endur platform and several related systems. These tools support the commodities trading, primarily in the energy/ETRM space, but also in other areas like metals and agriculture. This role involves supporting various integration points such as trade and price feeds that Endur consumes, reporting systems that read from Endur, and more. The successful candidate will be adept at performing technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring, with a focus on Endur. Provide best-in-class production support for Openlink Endur, efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and ensure quick recovery from incidents. Ensure maximum trading system availability to avoid missing any key trading opportunities. Offer support for Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment. Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate. Troubleshoot production incidents related to Endur, stemming from either internal and external factors. Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management. Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and various management teams globally. Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools. Manage user access to Endur, related tools, and 3rd party applications Build documentation for common procedures, troubleshooting scenarios, and system architecture. Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.Technical Requirements: Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity. Strong Windows platform support experience, with Linux knowledge being advantageous. Script development skills, particularly related to automating Endur processes. SQL knowledge, including queries, updates, table creation, and basic database maintenance. Experience with other commodities and Openlink systems; for example, prior experience with systems like BroadPeak K3, WebICE, Trayport, eCat, YesEnergy, and/or Findur is beneficial but not required. Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.Package: GBP100,000 - GBP120,000 base salary Annual Bonus bringing total compensation to GBP135k - GBP145k Hybrid working (London)Support Engineer ndash; Openlink Endur - GBP100,000 - GBP120,000 + Bonus (Total Comp - GBP135k - GBP145k) ndash; London (Hybrid) ndash; Trading