Desktop support manager

Desktop Support Manager London based (with occasional travel) Introduction Our client, a leading insurance company in the IT sector, is currently seeking a dedicated Desktop Support Manager. In this role, you will be responsible for managing a team of 8 skilled IT Support Engineers. The position is based in London, with occasional travel required to our offices in Bournemouth and Stockport. Key Responsibilities Lead and manage a team of IT Support Engineers, providing guidance and support in day-to-day operations Ensure efficient and effective delivery of IT support services to all employees Collaborate closely with other teams to deliver IT projects and initiatives successfully Utilize your ITIL experience to implement best practices and improve service delivery Oversee asset management, ensuring accurate inventory and timely replacements Demonstrate strong expertise across the Microsoft Suite, troubleshooting software and hardware issues Identify areas for process improvement and implement necessary changes Proactively monitor systems and address potential IT challenges before they impact operationsJob Requirements Significant experience in IT support, with a focus on desktop support Proven track record in managing and leading a team of IT professionals In-depth knowledge of the Microsoft Suite and other relevant software Experience in asset management, including inventory tracking and procurement Strong understanding of ITIL methodologies Excellent problem-solving skills and ability to work well under pressure Effective communication skills, both verbal and written Ability to proactively identify and address IT challenges Apply Now If you are an experienced Desktop Support Manager with a passion for delivering exceptional IT support services, we want to hear from you. Apply now and take the next step in your career