Senior college services advisor

Senior College Services Advisor Location: London Bridge We are looking for a Senior College Services Advisor to join our team. As a Senior College Services Advisor initially within the Progression team, you will lead, or support activities related to the following: * Counselling students requesting programme, degree and/or university changes. * Leading and contributing to key student activities such as Welcome Week, University visits, Results day, and Graduations. * Supporting students in their enrolment to university. * Supporting students needing placement in alternative universities. This is an excellent opportunity for a College Services Advisor, who is looking to expand their skills and build their career with an industry leader. Senior College Services Advisor - What you rsquo;ll bring to the role * Ability to deliver excellent customer service skills yourself, and ideally encourage this in others. * High level of verbal and written communication skills. * Strong interest in working in education and in particular with international students. * Experience in supporting students. * Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables). * Excellent organisational skills and the ability to manage time effectively. * Willingness to work flexibly. * Experience of working as part of a team to achieve goals, with some experience of having led activities or teams. * Attention to detail and demonstrable understanding of the importance of confidentiality. * Ability to take initiative. * A strong commitment to Equality, Diversity and Inclusion. Senior College Services Advisor - What we do The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London. Senior College Services Advisor - What we offer As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: * 28 days annual leave* * Big discounts on Kaplan courses for you and your family * 24/7 confidential helpline providing counselling and other support services * Company pension contributions * Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels * Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time