Customer service advisor

Monday - Friday Permanent position GBP28,000 per annum Hybrid working available 9am - 5pm Must have previous experience working within a Call Centre for Social Housing contractors/Councils Required experiences: Experience of working in a similar environment E.G working within an office that supports commercially focused services Self-Motivated, flexible, and Resourceful Able to work to tight deadlines Able to work as part of a team and on own initiative To prioritise heavy workloads To commit to operative in a customer focused environment Be a good team player Intermediate to advanced level with IT skills especially MS Word and Excel Experience of working in an administration/secretarial role Good standard of written English Self-discipline, with demonstrably good time management skills and the ability to manage several priorities Ability to multi-task, and work efficiently and accurately under pressure Professional and pleasant manner in dealing with internal and external customers Excellent telephone skills You will be expected to carry out the below duties: Day-to-day Duties include: Manage and maintain relevant filing systems and databases Work with the team manager to ensure that relevant administrative tasks are dealt with efficiently Complete general administration tasks as and when required to meet the needs of the department Liaise with internal and external contacts to ensure a smooth flow of information and work between the departments Monitor and record costs incurred by the department Ensure effective and efficient processing of documents, working within set time frames