Customer support

Unlock a fulfilling career as a Customer Onboarder! In this role, you #39;ll be the driving force behind ensuring subscribers have an outstanding experience. As the go-to resource for inquiries and feedback, you #39;ll shape a positive customer journey and play a vital part in our team. Key Responsibilities Maintain excellent customer relationships. Provide comprehensive knowledge on subscription services to assist customers. Support the sales team. Report customer feedback and concerns to the Sales Manager and relevant departments. Handle subscription renewals. Efficiently record and respond to email and phone inquiries. Utilise Word, Excel, and Publisher for various tasks. Gather market and customer information to drive sales activities. Qualifications and Requirements Customer service background in an office environment. Computer skills, with a preference for previous computer-based experience. Experience in contacting businesses via phone and face-to-face. Company Description Our client, based in Lowestoft, offers consultancy and membership intelligence services in the offshore energy sector. With a global reach, they are dedicated to continuously improving their customer service and sales approach. If you #39;re enthusiastic, bright, and ready to embark on a rewarding career, apply now to be a part of our growing team! Thinking of applying? Please speak to Emily at People with Energy on (phone number removed) or email to confidentially discuss this role in further detail