Customer on boarder lowestoft

My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members #39;go to rsquo; for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription. The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company! Responsibilities include * Delivering excellent customer service through maintaining good relationships * Providing knowledge and assisting with any customer enquiry * Providing support to the sales team * Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department * Recording incoming email and phone enquiries rapidly and efficiently. * Excellent telephone skills and a persuasive demeanour * Use of Word, Excel, Publisher * Gathering market and customer information as input to sales activities Experience: * Customer Service background within office environment * Computer skills needed preferably previous experience was computer based * Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling. This is a full-time, permanent position working Monday - Friday, 9am - 5.30pm. If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield