Customer service administrator

An exciting opportunity has arisen for a dedicated Customer Service Administrator to join a thriving Science and Research team based in Burgess Hill. The successful candidate will be primarily responsible for handling customer enquiries and providing excellent customer service. Client Details Our client is a global leader in the Science and Research industry. With a team size of over a thousand employees, this company is widely recognised for its commitment to innovation and excellence. Based in Burgess Hill, this company offers a fast-paced and challenging work environment for ambitious professionals. Description As a Customer Service Administrator your responsibilities will include: Answering customer enquiries via phone and email in a professional manner. Maintaining a high level of product knowledge to provide accurate information to customers. Processing customer orders in a timely and accurate manner. Working closely with the team to meet and exceed customer service targets. Actively contributing to continuous improvement initiatives within the customer service department. Building and maintaining strong relationships with customers. Resolving complaints and issues in a satisfactory and timely manner. Participating in team meetings and training sessions.Profile A successful Customer Service Administrator should have: Strong Customer Service skillset Proficiency in using MS Office Suite and CRM systems, with SAP experience preferable Ideally an interest in the Science and Research field A proactive and positive attitude towards problem-solving.Job Offer GBP13 - GBP14.50 per hour Opportunity to work in a vibrant and innovative company. Opportunity to work from home 3-4 days per week Free Parking