First line it support analyst

The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This is a great opportunity to join a large, developing and profitable company that promotes from within and are focused on individual skills development on a team environment. Skills and Experience: * Experience within an IT Support or First Line Support role would be beneficial * Knowledge of Windows 11, MAC IOS and Active Directory administration * Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams * Strong soft skills, customer service skills or an ability to develop relationships * Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service Desk: * On-boarding and off-boarding users * Managing networked resources access * Provide end-users support onsite or remote * Installation/update/troubleshooting of software * Look after tickets and communicate updates to end-users Asset Management: * Source new and reimaging of existing hardware * Hardware troubleshooting * Maintain asset registers Please call Matthew Craig here at ISR Recruitment to learn more