It support analyst

IT Support Analyst - Bristol - GBP20,000 to GBP25,000 Bristol growth organisation is seeking an IT Support Analyst to join their established IT team. As an IT Support Analyst, you will play a crucial role in maintaining the smooth operation of the company #39;s IT systems and providing technical assistance to employees. Responsibilities: * Provide first-line technical support to internal users via phone, email, or in person. * Troubleshoot hardware, software, and network issues, and escalate problems when necessary. * Install, configure, and maintain desktops, laptops, printers, and other IT equipment. * Set up and maintain user accounts and access permissions. * Monitor and maintain computer systems and networks. * Assist with IT projects and initiatives such as software upgrades and system migrations. * Document IT procedures, configurations, and troubleshooting steps. * Conduct user training on IT systems and tools. * Stay updated with emerging technologies and trends in IT support. Requirements: * Proven experience as an IT Support Analyst or similar role. * Solid knowledge of IT systems and applications, including Windows OS, Microsoft Office Suite, and basic networking. * Experience with Active Directory and IT security best practice. * Excellent problem-solving and communication skills. * Ability to work independently and as part of a team in a fast-paced environment. * Strong customer service orientation. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. Benefits: * Competitive salary based on experience. * Opportunities for professional development and training. For more information on this central Bristol based role please contact pete@ jiyuconsulting. co. uk IT Support Analyst - Bristol - GBP20,000 to GBP25,000