Customer service advisor

Would you like to work as a Customer Service Advisor for a successful leisure-based company based in Hatfield? The company have been voted by The Sunday Times as one of the best companies to work for in 2023! The ideal candidate will be a highly motivated team player who is target and results driven. You will have the ability to balance exceptional customer service and communication skills in a fast-paced environment. Working in a challenging yet fun outbound calling team, the focus of this role is to retain members within the business. This is done by proactively calling. What rsquo;s in it for you? * Salary: GBP24.5k+ approx. GBP5k OTE (uncapped) * Hours: 35 hours per week, shifts Mon-Fri including one Saturday per month with a day back in lieu. Office based * Free gym membership for yourself and family * Product Discounts * Childcare Vouchers * Cycle 2 Work, Pension * Health insurance * Shopping vouchers and much more! Key Responsibilities for the Customer Service Advisor: * Outbound calls liaising with customers * Contact customers regarding account queries * Ensuring optimum service levels are met and promoting any new packages * Liaise with your Line Manager, General Managers and Support teams to deliver a consistent and positive approach to the retention of customers For this Customer Service Advisor role the employer is looking for: * Experience with making outbound calls or working to targets * Excellent telephone manner and communication skills * Great team player * Good understanding of MS Office including Outlook, Excel and Word * Ability to remain calm in pressurised environments * Positive, flexible and adaptable attitude * Ability to problem solve If you are interested in this Customer Service Advisor role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted