Customer service executive

Job Title: Customer Service Executive Salary: GBP22,500 per annum Location: Hatfield Contract: Permanent Hours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:00pm on a rota basis COMPANY PROFILE An exciting opportunity has arisen to work for our client based in Hatfield. They are a quick growing SME who provide financial services to their clients based across the UK. If you have excellent customer service skills, a great work ethic and are enthusiastic this could be the perfect role for you. Our client will consider applications from both candidates with experience and without. This opportunity would also suit a graduate or school leaver as full training will be provided. SKILLS REQUIRED middot;Confident and personable telephone manner middot;Excellent customer service skills middot;Good attention to detail middot;Competent with Microsoft Packages RESPONSIBILITIES middot;Handling inbound customer service enquiries from both new and existing customers middot;Update customer records and set up new policies middot;Issuing renewal documentation to customers middot;Making outbound calls to customers and clients middot;Completing the administration process for insurance plans, including setting up, cancellations and postal communications middot;Ensure all documentation is sent out to customers and clients in the set time frames middot;Escalate any complaints to senior members of the team middot;Stay in line with GDPR and FCA regulations COMPANY BENEFITS middot;22 days holiday + bank holidays middot;Private healthcare middot;Eyecare middot;Free parking onsite middot;Company social events middot;Career progression opportunities Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 #39;s Privacy Policy as to how we hold your data