Service administrator

We are looking for an experienced Service Administrator with Lift industry experience which is beneficial but not essential as full training will be provided to join our Glasgow Office. This position plays a key role within the business and is responsible for ensuring that the relevant in-house databases are up to date with all service contract information. Responsibilities will include: * General administrative duties, receive incoming calls, managing inbox and allocating as necessary. * Taking client queries and distributing/answering as necessary. * Collate and record field data submitted from engineers. * Support the ordering of parts and receipt of incoming materials as required. * Collect timesheets and job sheets from engineers and distribute for approval * Managing customer information * Generating reports for the Director and the branch * Maintenance Agreement documentation management You will have demonstrable experience of working in a fast paced environment where personal time management and an ability to build effective relationships is key. You will be confident at handling complaints and can demonstrate good organizational, administration, and IT skills. We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include: * 25 days holiday + bank holidays * Competitive salary * Orona Rewards- discounts and vouchers in over 800 stores * GP 24 access for yo uand your family * Access to Eye Test vouchers * Awards given for long term company service * Competitive company sick pay scheme * Life assurance