Service desk support

Service Desk Support Administrator From GBP25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or technical issues. For this role we need someone who has previous service desk / helpdesk experience or a business customer service background, ideally along with some technical experience as well. You will need to have great organisational skills, be able to work in a busy environment, and also have good computer and administration skills as well. Your role will include: bull; Working and liaising with your engineers to schedule customer appointments bull; Identifying, diagnosing and rectifying customers issues bull; Resolve any customer complaints quickly and efficiently bull; Managing equipment deployment as well as ensuring all kit is available for jobs bull; Answering phone calls, taking messages and connecting calls to the proper people bull; Day-to-day use of CRM system bull; Oversees helpdesk support operations bull; Reporting updates of jobs to senior management bull; Generating reports This is a fantastic opening with a great company who provide industry leading products to their customers. The starting salary is negotiable from GBP25,000 and would be depending on your current level of skills and experience. If you feel that you meet the requirements for this role and would like to apply, then please do so through the link provided and please also provide your CV in Word format. Any other comments that you might like to add to further aid your application would be most welcome on a covering letter