Customer service team leader

An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a call centre environment, a good understanding of CRM, reporting and experience leading a team. The Customer Service Team Leader will be responsible for overseeing the team rsquo;s performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets. Please note the working hours are 08.45 - 17.30, working Monday - Saturday with alternative Fridays/Saturdays off. Key tasks * Determine, plan and direct work flow with the phone team daily * Analyse work flow issues and implement workable solutions. * Conduct staff 1-1 Meetings (support, informal, appraisals, RTW etc.) and reporting to Operations Manager * Pulling daily reports on CRM * Prepare rotas for phone colleague support teams * Authorising annual leave * Report absences on the internal system and to HR * Give clear direction and leadership to the team * Achieve call turn around within set timeframes * Chair return to work meetings * Support with HR including recruitment, inductions and reviews * Handle customer enquiries and complaints. * Plan and organise the purchase of supplies in accordance with purchasing policies and budgets. * Attend weekly EOS leadership meetings Key skills and experience: * Previous experience working within a Team Leader position * Excellent organisation and management skills * Confident and assertive decision maker * Strong verbal and written communication skills * Positive and motivational If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion you have not been successful