Homework travel customer experience concierge

Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners. They rsquo;re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client #39;s customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client #39;s targets. You rsquo;ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can. In return, our client can offer fully homebased working, a competitive salary of up to GBP30k DOE plus incentives and other great travel industry benefits. If this role is of interest to you, please contact us for a confidential chat, or apply online. Role of Travel Customer Experience Concierge: * Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service. * Action flight schedule changes, ensuing all other booking components are updated accordingly. * Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking. * Support with administration of customer bookings including invoicing and documentation. * Monitoring of and responding to Trustpilot customer reviews. * Managing formal customer complaints to resolution in line with ABTA guidelines. * Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre. * Manage customer reviews and respond in line with internal processes and procedures. Skills required for the role: * Proven experience in a similar role within the travel industry. * In depth travel industry product knowledge. * Excellent communication skills, both verbal and written. * Strong customer focus and empathy * Exceptional attention to detail and organisational skills * Able to work in a fast-paced environment * Strong problem-solving skills. If you rsquo;re interested in learning more about this Travel Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now! Not for you? The please visit our website to view the other exciting roles we have available. Succeed Recruitment Solutions ndash; for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide