Senior it support engineer gbp 40000

Role: Senior Technical Support Location: Cheshire/Crewe Salary: GBP35,000 - GBP40,000 Are you ready to elevate your career in IT support? We #39;re on the lookout for a Senior Technical Support champion to join our dynamic team! With a competitive salary ranging from GBP35,000 to GBP40,000 (depending on your experience), plus an array of enticing benefits, this permanent role offers the perfect opportunity to thrive and grow. Why Join Us? * Enjoy the flexibility of a Monday to Friday schedule (9am - 5pm), with occasional on-call duties and weekend work (1 week in 4). * Take advantage of a company van (complete with a fuel card for business use) or expensed mileage. * Secure your future with a workplace pension and revel in the convenience of free parking. * Embrace a generous 28 days of annual leave to recharge and explore. Your Responsibilities: * Collaborate with and support our dynamic team, fostering a culture of success. * Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits. * Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. * Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. * Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands. * Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base. * Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings. * Uphold my clients health and safety procedures and policies, ensuring the well-being of both customers and colleagues. Your Qualities and Skills: * Exude professionalism and a positive attitude, embodying our commitment to excellence. * Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow. * Demonstrate initiative and problem-solving prowess, thriving in a dynamic environment. * Communicate effectively, both verbally and in writing, maintaining polished presentation. * Showcase stellar attendance and a team-oriented mindset, fostering collaboration and camaraderie. * Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft #39;s portfolio and Virtualisation Technologies. * Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN LAN networking concepts. * Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement. This role is suitable for a candidate who is looking to get into a senior role but also remain hands on if needed. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)