Product support engineer

Key Responsibilities: Ensure products fully match our customer and market requirements by working closely with key internal and external stakeholders. Ensure all build and test procedures capture keys aspects of a products functions. Author build, test and production procedures. Manage and oversee product ROV O M Manuals including updates and new products. Work with the Support team to conduct online product demonstrations and create meaningful online content suitable for social media. Provide technical insight into Sales and Marketing literature. Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues. Log and review all customer support enquiries using the database. Take lead and clearly document corrective action activities and exercises. Manage and oversee end-product cycle testing ensuring all products meet or where possible exceed market requirements. Manage, update and create product Systems O M Manuals Manage, update and create internal production and integration procedures. Working with the support team create online content including webinars and product demonstrations. Oversee first article testing. Assist the R D department as required. Complete technical bulletins as required. Ensure our products fulfill our customers #39; requirements from a technical and commercial standpoint. Any other duties, as required by the Company. Interpret internal specifications and documentation and transpose them into a customer-based interface represented through manuals and product demonstrations. Oversee and take lead on new product development. Provide end users with clear documentation, take lead on new product demonstrations. Provide occasional technical support.Beneficial Skills / Qualifications: HND preferably in an Electrical/Electronic Engineering discipline (or equivalent) Excellent working knowledge of Microsoft Word or equivalent authoring programme Able to read and understand electrical and hydraulic schematic diagrams Ability to write and present Technical Reports and Product Bulletins Ability to consider and grasp all Engineering disciplines during decision making process Have an in-depth working knowledge of Microsoft Office Ability to always consider the safety aspects of written instructions Sound hands-on technical background backed up with good tool skills Passionate and self-motivating team player High attention to detail and design Creative and forward thinking Able to work to self-made deadlines and goals Ability to lead a team and be a team member Attentive to QHS E Policies and Regulations Excellent organisational skills - role will have some degree of autonomy Excellent Presentation and public speaking skills Willing to take lead and make firm decisions based on sound end-user understanding Background in a similar manufacturing environment Background in producing technical documentation and supporting information Previous experience in a hands-on tools-based role Customer-facing technical role Safety conscious Attentive to ISO 9001 QA systemsAdditional Details: 37 hours per week (Mon-Thurs 8.30am to 4.30pm and Friday 8.30am to 4pm with a 30 minute unpaid lunch break) 25 days holidays and 8 bank holidays 5% pension Private healthcare 2 x base salary life insurance