Customer service agent

Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre. A leading blue chip company is seeking a dedicated Customer Service Agent to excel within their Complaints department, offering a rewarding salary of GBP30,000 per annum starting ASAP. Embrace a balanced work-life rhythm with the flexibility to work from home two days a week after completing your training, complementing the standard Monday to Friday, 9am-5pm schedule. This pivotal role is designed for individuals passionate about delivering a knowledgeable, accurate, and efficient service. As a senior point of contact, you will handle escalated and complex queries with finesse across all communication channels. Your role is crucial in maintaining the company #39;s commitment to excellence in complaint resolution, ensuring customers feel heard, valued, and satisfied. Key Responsibilities: - Provide a friendly and professional resolution service, adhering to regulations and upholding exceptional customer service standards. - Craft high-quality, detailed correspondence, make judicious decisions on resolutions and compensation. - Consistently update customers on the status of their complaints. - Diligently maintain and update customer records and account information. Skills and Experience: - Proven experience in a complaints handling role within a regulated environment is indispensable. - A thorough understanding of FCA Complaint handling regulations and the role of the Financial Ombudsman is expected. Personal Attributes: - Exceptional communication skills, both written and verbal. - A strong team player who thrives in collaborative settings. - A drive to excel in customer service and a natural aptitude for resolving disputes. This role is not just a job; it #39;s a chance to make a significant impact in the lives of customers, providing solutions and service of the highest standard. If your experience aligns and you are ready to start making a difference immediately, please apply by submitting your CV for prompt consideration. Wishing you the very best in your application