Key account manager

Job Title: Key Account Manager Location: Field-based (Some national travel) and Stourport office based GBP37K + quarterly bonus (GBP7500) + car/allowance (circa 50K package) Job Purpose: Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required. Main Tasks Responsibilities: Strategic Planning: * Develop and execute a business plan aligned with organisational goals. Contract Management: * Renegotiate lapsed contracts and establish new agreements. Strategic Development: * Implement strategies with the After Sales Manager for new services and products. Account Reviews and Projects: * Conduct strategic reviews for growth and profitability. * Manage project delivery within agreed timelines. Communication and Negotiation: * Utilise effective presentation, negotiation, and influence skills. * Address client concerns and manage escalated calls. Compliance and Database Management: * Assist with compliance activities, such as supplier waste audits. * Oversee key accounts to optimise contract revenue. Reporting and Targets: * Provide regular reports to the manager on sales activities and key client advancements. * Achieve individual quarterly sales targets. Client Satisfaction and Collaboration: * Understand clients rsquo; needs and propose solutions aligned with their goals. * Monitor service delivery to ensure consistency with contractual obligations. Core Values: * Demonstrate workplace values: Intelligence, Integrity, Dependability, Unity, Enjoyment. * Apply organisational values in day-to-day responsibilities. Skills Key Requirements: * Maintain a positive and proactive approach. * Ability to establish, develop, and sustain business relationships. * Uphold a high level of professionalism, discretion, and confidentiality. * Proven success in achieving set objectives, including margin attainment and cost minimisation. * Strong communication skills, including relationship building, influencing, and negotiation. * Self-motivated with the ability to work collaboratively within a team. * Exceptional attention to detail and organisational skills. * Commercially minded with a keen eye for detail. * Ability to work with urgency and efficiency