Customer service officer hybrid

Do you love helping customers? Are you a natural people person who loves being on the phone? Being a Customer Service Officer working remotely most of the time for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they finish a call with you with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes everyone to provide the service they are rightly proud of. This is a remote working role working Mon-Fri 9-5pm with requirement to travel to their head office in Saffron Walden once a month. The day-to-day role: * As a Member Representative you will act as first point of contact for customers over multiple channels, delivering a high level of customer service whilst adhering to quality assurance and operational standards. * Assisting towards team measures including but not limited to the booking of Financial Wellbeing Reviews and referrals to third party partners. * Identifying any potential or actual customer vulnerability throughout interactions * Deal with any complaints in a timely and efficient manner To be successful: * You will have excellent customer service ability. * Be able to work independently with occasional travel to an office. * Excellent communication skills. Benefits: * Recognition Scheme * Discounts through Saffron rewards * Annual bonus scheme * Physical, mental, and financial wellbeing support * Pension, Life Assurance Income Protection * Holiday exchange * Staff Mortgage Benefit * Cycle to work scheme. and lots more.... If you would like to join a diverse and supportive employer, click the apply button now