Technical support engineer

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? We are currently recruiting for a Technical Support Engineer to join our Siemens Mobility Rolling Stock business! Based out of the Temple Mills Depot in London and supporting the Eurostar project, you will work with the technical and performance team to offer technical support to the customer s maintenance teams, carry out technical investigations, and identify performance improvements. What are your responsibilities? Providing technical support for the customer s maintenance team on-site and at incidents off-depot. With minimal supervision investigate rolling stock casualties and undertake maintenance and repair of the allocated rolling stock to meet the requirements of the production plan. Regularly monitoring train defects and failures in traffic and liaise with the customer. Mitigating the risk of in-service failures through proactive intervention. Downloading and processing train diagnostic data, and undertake fault finding to an advanced level. Producing complex, analytical technical reports on fault investigation. Acting as Siemens representative on shift, providing technical support to the Operator s maintenance staff. Assisting other team members, both Siemens and customer, with the development of technical skills by acting as a mentor. Specialising in areas of technical expertise. As required, attend off-depot meetings to support technical Investigations and resolution. Liaising with all Siemens departments, where required, to support the delivery of the contract. Undertaking stores and materials support during periods of downtime or absence. Your success will be grounded by … Relevant engineering qualification or experience in a mechanical/electrical engineering environment In depth knowledge of Rolling Stock systems / procedures including schematics, fault finding techniques and download analysis (preferred) Ability to complete all records of actions and operations accurately and to procedures Ability to fault-find using a number of different methods including diagnostic software Ability to understand and interpret relevant technical publications Ability to produce and analyze detailed analytical technical reports Good communication skills Important to note Due to the requirements to align with legal responsibilities imposed on us by the Working Time Regulations, ROGS Regulations and other Railway Group Standards, we advise that successful candidates are based up to 1 hour from the depot. About us We’re Siemens. A collection of over 377,000 great minds who are all making the future and you could be one of them! We have offices across the UK, full of dedicated individual’s helping us to challenge the today and work towards a brighter tomorrow. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application. What else do you need to know? Our compensation package includes a competitive salary, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. If we all thought the same, we would never think of anything new! That’s why we recruit great minds from all walks of life. We recognise that building a diverse workforce is crucial to the success of our business, therefore we encourage applications from a diverse talent pool. We are proud to announce that we have partnered with VERCIDA, the UK s largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. #li-mb1