Support analyst ms dynamics

Job Title: MSCRM Support Analyst Location: Reading - Fully Remote (Full-Time) About Us: We #39;re in search of an experienced Support Analyst to bolster our technical team. In this role, you will play a vital part in delivering top-notch support for our Dynamics 365-based systems. As the primary point of contact for client requests and issues, you will be instrumental in ensuring their swift resolution. Key Responsibilities: Helpdesk Expertise: Extend your support expertise to both clients and our CRM team. Issue Oversight: Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system. Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions. Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems to management. Training Assistance: Act as a liaison for client training needs while identifying potential business opportunities. Quality Assurance: Assist consultants and development teams by rigorously testing new implementations. Continuous Learning: Stay updated on cutting-edge technologies through self-directed research and training.Candidate Profile: The ideal candidate embodies the following qualities: A proactive and solution-oriented mindset. Exceptional multitasking abilities and composure under pressure. A proactive approach to challenges, seeing them through to successful resolutions. Strong interpersonal and leadership skills. A dedication to service improvement and operational efficiency. A keen eye for detail.Knowledge and Experience: You should bring experience and proficiency in the following areas: Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent). Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel. Power Platform: Power BI, Flow, PowerApps, Common Data Service.Key Systems Supported: MS Dynamics 365 CRM. PowerApps. MS SharePoint. MS Flow. MS Office 365 (SharePoint, Teams, Word, Excel, OneDrive, etc.). MS Power BI.Join us in this exciting role where you #39;ll be part of a dynamic team, harnessing the potential of state-of-the-art technologies. Apply today! GCS is acting as an Employment Agency in relation to this vacancy