Software support technician

My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying GBP25-28Kpa depending on experience. This role will suit a career minded, driven candidate with excellent attention to detail. My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management. bull; To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool. bull; To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines. bull; To obtain and evaluate all relevant information to maintain quality befitting of a world class support service. bull; To manage customers rsquo; accounts and databases across the Review, Learn and Insight modules as well as other accounts. bull; To prepare, analyse and distribute customer activity reports relating to learner progression and completion. bull; As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3) bull; To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach. bull; There will be business driven goals (KPIs) to achieve each year ndash; these will be a combination of company and personal goals and will have an impact on your personal remuneration