Adecco Public Sector is currently supporting a client in Stoke on Trent who are looking to engage a Finance and Business Support Manager for a 9 month contract to cover maternity leave. In the this role, you will be responsible for the overall management and performance of the Finance and Business Support team. You will be working closely with the Director and Head of Operations, to support the leadership team across the organisation with the management of budgets and financial planning and modelling. The role will offer hybrid working, with two to three days per weeks on site in Stoke on Trent. Main duties and responsibilities: Negotiate with staff, external organisations and third party suppliers over costs and service issues Proposes service improvements to re-design local processes which might impact across the organisation and Partner/Customer organisations. Constantly looking to improve efficiency of service by automation and service improvement Approval of timesheets and expenses for staff Manage the monthly nominal roll for the Senior Management Team and Change Assurance Team through MAPS Manager, and process annual leave requests, approve expense claims and monitor sickness absences for staff within the remit of the Head of Operations Overall line management responsibilities for the Finance and Business Support Team including responsibility for sickness and absence management, disciplinary and grievance, recruitment, personal development of staff To manage the internal budgeting controls and ensure appropriate reporting on the organisations financial position regarding committed expenditure To co-ordinate the Service Level Agreement documentation ensuring it reflects service provision To be the first point of contact with customers for managing the complaints procedure. Co-ordinate and facilitate the collection of contributions from the management team to produce quarterly reports, annual reports and Service Level Agreements ensuring a consistent style and readability. To work with the appropriate Heads of Department to ensure that internal processes are fully functioning in all teams. To ensure that the organisation adequately communicates with customers any outputs or developments associated with the Business Plan or Service Level Agreements (SLAs) To support the maintenance of the Service Catalogue Desired skills, experience and qualifications: Educated to degree level in Business Administration of Business Studies or equivalent eg ILM Executive Management qualification. ITIL (IT Infrastructure Library) Foundation qualification Advanced skills in Microsoft Office packages (Word, Excel, MS Project, PowerPoint, Visio, Outlook) In depth knowledge of financial processes and procedures Understand the complexity of an IM T service and the requirements of customers An in depth understanding of, and the ability to participate in strategic and financial planning at highest level with colleagues, customers and third party suppliers Ability to organise the work of a team through developing and documenting processes This role will fall in scope for IR35 and will need to operate through an umbrella company. The rates quoted are payable to the Umbrella company and will incur deductions