Optical customer service advisor

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. Optical Customer Service Advisor - Role To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. To ensure that departmental KPI #39;s are met on a daily/monthly basis. To provide technical information regarding frames and lenses to Opticians When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices To build a rapport with key clients To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied. To fully interact with the supply chain across the relevant sites To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a #39;perfect call #39;Optical Customer Service Advisor - Requirements Previous experience of working as an Optical Assistant Attention to detail Organised Able to build rapport Good at multitasking Excellent customer service skillsOptical Customer Service Advisor - Package Working 37.5 hours a week Monday to Friday 9am to 5pm Salary between GBP20,000 to GBP23,000This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times. To apply for this role please send a copy of your CV or alternatively call (phone number removed)