Customer service advisor

CUSTOMER SERVICE ADVISOR CAERPHILLY GBP23,000-GBP26,000 Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision. Hours of work are shifted across Monday ndash; Friday, 9am ndash; 7pm, and once every three weeks working a Saturday 9am ndash; 5.30pm. BENEFITS This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It rsquo;s a fantastic working environment in a new office. RESPONSIBILITIES As a Customer Service Advisor, you will be: * Communicating with and responding to customers about incidents, events, and requests, demonstrating excellent levels of customer service * Taking action to provide solutions which solve complex problems permanently * Analysing, diagnosing, and resolving all errors, faults, and incidents * Consistently recording accurate information to support improvements and decision making * Prioritising and managing several open issues and incoming calls * Providing excellent customer service, building a good rapport through open and interactive communication * Supporting the next generation of senior ambassadors to provide excellent customer service WHAT YOU NEED To be considered for the role of Customer Service Advisor, you will need: * Previous experience in a customer facing role ndash; retail experience or call centre, reception experience etc * Excellent communication skills, both verbal and written * Excellent organisation and time management skills * The ability to work well under pressure * A warm and friendly disposition, with the passion to help customers * The ability to create and develop good rapports with customers NEXT STEPS If you are you an enthusiastic and hardworking individual, and are interested in becoming a Customer Service Advisor, then apply with you CV today! Our team will review your application to see if it rsquo;s a match and get in touch to learn more about you. If you aren #39;t contacted within 7 days, please assume your application was not selected. Why wait? Don rsquo;t miss out. Apply today