Customer services officer

Contract to start on 03-06-24 until 01-12-24 with a possible extension. We are looking for local candidates with Customer Services experience. We have 4 full time vacancies to fill and are looking to make any successful temporary members of staff, permanent. Candidate must be able to work on their own and as part of the team. The client has an agile working policy which means the successful candidate will have the option to work from home but will be expected to work in the office as and when required by their manager. Job purpose objectives To be part of a team acting as the first point of contact for customers contacting the client, delivering a seamless, professional customer service, to resolve enquiries on behalf of core services wherever possible, in line with defined policies and procedures. To provide excellent customer service to a wide range of internal and external customers contacting the client by e-mail, telephone, by post, in person or by future communication technologies. To resolve as many customer enquiries at the first point of contact, supporting the value of getting it #39;right first time #39;. To provide a comprehensive information service to customers, advising on services available and the policies and procedures of the client. Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto