Engineering services manager

Engineering Services Manager Location: Hatfield based, AL9 5JN Salary: GBP47K ndash; GBP53K per annum, DOE + Benefits Contract: Full time, Permanent We are Mulmar, we are growing and we want you! With more than 30 years rsquo; experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world rsquo;s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. We are now recruiting for an Engineering Services Manager to assume the day-to-day management of our field service team, workshop and customer service functions! As our Engineering Services Manager, you will be responsible for: * Managing the Field Service and Workshops Teams - monitoring performance to facilitate growth. * With the support of the customer services supervisor, manage the Customer Services Team ndash; monitoring performance, KPIs and customer satisfaction. * Managing field based staff deployment, training and discipline. * Developing and implementing service standards and procedures for field service, workshop and customer service functions to ensure smooth operations and maintaining customer relationships. * Working with internal departments and functions to optimise performance standards, e.g. Van stocks, FTF etc. * Recruitment of field based staffed - interviewing, testing and selection. * Updating service methods to improve overall efficiency. * Handling disagreements within the field service, workshop and customer service teams to ensure efficient operations. * Creating and presenting reports to senior management regarding reactive and planned maintenance workloads, service performance and KPIs. * Manage airport related activities - acting as authorised signatory for airside passes and maintaining health and safety training records. * Conducting periodic appraisals of team members, identifying areas for improvement, and providing constructive feedback. In order to be successful in this role you must have: * Experience of field service operations and management. * Relevant engineering qualification (electrical preferably). * Computer literacy with a good working knowledge of MS office. It would be great if you had: * Knowledge of working in an operation working to strict SLA and KPI disciplines. * Experience of risk management and health and safety. * Knowledge of relevant legislation and industry guidelines. * Experience in the use of databases and report generation. If you feel you have the necessary skills and experience to be successful in either of these roles, click on ldquo;APPLY rdquo; today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please