Litigation and paralegal associate

Litigation and Paralegal Associate Salary: GBP24,000 - GBP30,000 per year This is an exceptional opportunity to be part of a fast-paced team in a busy call centre contacting customers who are going through a litigation process. The Litigation and Paralegal Associate is an office-based role, working out of the prestigious, modern Chester Business Park office. The company is incredibly proud of its positive working environment and offers a range of benefits including a pension scheme, Employee of the Month and Year awards, income protection insurance, annual company bonus scheme, life assurance and discounted gym memberships. Key Responsibilities: * Responsible for managing case load within the Finance Sector * Drafting of Letters of Claims, Pre Action Applications and advice letters to customers. * Drafting proceedings to obtain return of goods order and money claims * Attend telephone hearings. * To review incoming information / litigation correspondence and establish a possible claim route * Ensure all information is scanned and uploaded to the case / customer management system in a timely manner * Providing regular and accurate litigation report to wider business audience * Prepare claim documents and proceedings * Deal with case as they proceed via the court process * Ensure compliance with court deadlines and directions * Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible * Be proactive and use initiative when presented with problems or issues * Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner Candidate Requirements: * Experience in financial services desirable * Litigation experience essential * Experience in managing own caseload * 2 years customer service experience * Strong IT Skills * You must act with due skill, care and diligence. * You must be open and cooperative with the FCA, the PRA and other regulators. * You must pay due regards to the interests of customers and treat them fairly. The successful candidate will be required at all times to act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role. Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven rsquo;t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy