Quality surveyors south region uk north region uk

TWO POSITIONS Area Covered: South of the UK ndash; From Birmingham South North of the UK - North of Birmingham Overview: * To carry out customer site surveys using root cause analysis in relation to complaints from customers. * Report findings and recommendations to the TQC Manager following each visit. * Provide a consistent level of quality support, meeting agreed levels or targets and forecasts, while maintaining required quality standards and ensuring all relevant documentation is accurate. * Ensure that all procedures are strictly adhered to, including HR, H S, Quality Production etc. * Ensure customers rsquo; expectations are met or exceeded by ensuring products are in line with quality processes, accreditations and with the customer rsquo;s demands. * Site Visits carrying out complaint audits. * Completing site visit reports Qualifications Experience Essential competencies * Experience of working with end consumer. * Good knowledge of Sub-floor preparation standards. * Experience of working with vinyl flooring. * A good ability to determine root cause of defects. * Be punctual and reliable. * Be a strong team player with a good work ethic. * Can produce basic reports on site visits. * Be prepared to work away from home for extended periods * A full driving licence is required. * Ability to use Microsoft office (training provided) * A full driving licence is required for this role Key competencies: Working with People Delivering Results Meeting Customer Expectations Persuading Influencing Relating Networking