Quality and governance administratot

Quality and Governance Administrator As the Quality and Governance Administrator you will be working with the Head of Reporting and Quality Governance Manager to support the delivery of a safe and effective service, ensuring there is good visibility of clinical incidents and complaints. You will have an opportunity to develop an in depth understanding of good governance practices within a Teleradiology setting, including working within continuous improvement methodologies. Location: Fully Remote working Job Type: Temporary Duration of booking: Expected to last till November 2024 with possible extension Proposed start date: ASAP Pay Rates: Up to GBP16 per hour Umbrella Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am ndash; 5pm Sector: Healthcare Based: Office / Hospital What you are responsible for: * Providing general administrative support to the Head of Reporting and Quality Governance manager. * Recording, responding, supporting and appropriately escalating incoming requests for information to support the timely investigation of clinical incidents. * Supporting letter and report writing within Quality Governance. * Providing support and assistance to incident investigators outside of Reporting but within Group by facilitating retrieval of relevant archive documents or system data. * Providing note taking support for all Quality Governance meetings; including requesting relevant documentation ahead of meetings, circulating an agenda and minute-taking. * Support the Head of Reporting and Governance manager with incident investigations by interrogating patient record systems within Reporting to form accurate and informative incident timelines. * Accurately summarise common themes within similar incidents, complaints and risks for review by the Head of Reporting, producing reports in a timely manner. * In the context of meeting organisational KPI rsquo;s for the closure of incidents and complaints; keep track of open incidents/complaints, ensuring that the Governance Manager and Head of Reporting are aware if there is likely to be a breach. * Provide cover as necessary for other areas of administration within Quality Governance such as compliance and QSI * Perform other relevant duties and tasks as assigned by management. You have experience of: * Working to deadlines * Dealing with sensitive and confidential information * Creating and formatting Excel spread sheets, Word documents and Visio Workflow diagrams. * Clinical safeguarding practice. * Coordinating action log compliance