Complaints manager

We are currently supporting an NHS organisation in the recruitment of a Complaints Manager to working in the North West. The role will require at least 1 ndash; 2 days per week onsite working for an interim period of 3 months initially. The post holder will work as part of a team, supporting with a backlog of complaints in a professional and sensitive manner. Key responsibilities will include: * Responsible for a caseload of complaints; * Maintain the organisations objectives of improving complaints handling, promoting the involvement of patients and families in service developments, and ensuring that complaints are integrated into the improvement framework; * Read all complaints on receipt and ensure that they are acknowledged and responded to within the statutory time scales; * Ensure that all complaints are inputted into the Datix database and distributed to the relevant person for investigation; * Maintain an accurate and up to date system to ensure complaints are tracked and actioned appropriately. The ideal candidate will have: * Must have experience working within the NHS/ a healthcare setting within Clinical Governance; * Degree level or equivalent experience; * Complaints trained; * Experience of using Datix; * Knowledge of Root Cause Analysis techniques; * Proven ability to work under pressure and meet tight timescales