Customer service coordinator

You will like Administering service/maintenance from London office with hybrid #WFH for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance. They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow. You will like The Customer Service Coordinator job itself where you will arrange the Service Engineers time and co-ordinate maintenance visits and call-outs, whilst dealing with associated administration and maintaining good client relations and level of service. More specifically: Checking of engineer’s timesheets on Focal Point for accuracy. Acceptance of contract information from Sales and Operations and inputting as required. To handle all breakdown calls and assist the Regional Manager/ Operations Manager with scheduling. Arrange Service Engineer s diaries. Processing of reports after they have been read for technical accuracy and sending any quotations with the report. Invoicing of routine maintenance/works in a timely fashion. Ensure the renewal database is kept up to date. Order equipment Office consumables as required. Provide Sales\Secretarial support where required to Management Organise hotel and meeting room bookings. Use client service management systems. Checking of expense claims for accuracy. Debt Chasing Assist with cash collection from aged debts You will have To be successful as Customer Service Coordinator, you will be an experienced customer service professional ideally from a helpdesk background with a flexible approach to work. Plus a healthy mix of the following: Excellent communication skills. Ability to work under pressure. Good in a busy service environment. “Front line” telephone experience with customers. Handling customer expectations. Good IT skills: Use of Excel Outlook, ideally Focalpoint Dimensions or equivalent You will get As Customer Service Coordinator, you will enjoy a competitive salary of £30K-£33K + Package 25+ days leave (rising) 7.5% pension scheme (rising) Company bonus incentives Competitive sick pay Private healthcare EV Salary sacrifice Cycle to work scheme to £2K Retail discounts You can apply To Customer Service Coordinator by pushing the button on this job posting (recommended), or by sending CV in confidence to [email protected].