Team leader

GLENDALE JOB DESCRIPTION Team Leader BACKGROUND Heathrow Airport Heathrow is the premier Airport in the UK and the 2nd busiest Airport in the world, with c62m passengers in 2022. The grounds maintenance service needs to wrap around the primary requirements of the facility with our teams working flexibly to deliver exceptional customer service. The contract requires Glendale to deliver regular ground maintenance (including horticultural and arboricultural work), conservation work, corrective maintenance, planting and other ad-hoc services as may be necessary to maintain Heathrow Airport Ltd #39;s portfolio of property in and around the airfield. All services are carried out in accordance with Heathrow technical standards and / or CAP 772 where Airside activities are being undertaken whichever provides the higher standard, Good Industry Practice. The Heathrow contract entrusts Glendale to deliver the maintenance of over 16.5 hectares of shrub beds, 26.8 hectares of lawns, 170 hectares of biodiversity/conservation areas and 316 hectares of airside grass management. In addition to the significant grounds maintenance services offered. THE ROLE As a Team leader you will report into the Contract Supervisor. The Contract Supervisor will have the organisation skills required to manage the day-to-day operation of the contract, working with the Contract Supervisor to ensure the delivery of the contract. Key responsibilities of the role are to: Liaise with your line manager to ensure the teams have the resources required to fulfil their tasks. Liaise with the line manager on staffing requirements by producing and using reports and plans. Be involved with the interviewing and recruitment of new employees, following the company #39;s recruitment and on boarding procedure, ensuring the compliance of the contract within the company. Monitor and approve operative holidays. Produce scheduled and ad hoc work programmes, and assist with service delivery to ensure work programme tick sheets are administratively maintained. Prioritise the workload of the team. Monitor the efficiency and organise the maintenance of vehicles and machinery. Issue rectification and improvement notices to the appropriate teams, ensuring they are fully conversant with the conditions of the notice. Other responsibilities: Communicate with customers and with your line manager on work related issues. Communicate with your line manager on employee absences. Communicate with suppliers on a regular basis. Monitor work in line with inspection programmes and the quality assurance method statement. Make recommendations on improvements to services. Ensure the completion of workforce time sheets. Health and Safety To act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times To carry out instructions from your Line Manager in accordance with Glendale #39;s Health and Safety Policy, Glendale #39;s Codes of Practice, Glendale #39;s Quality Management Systems and the Employee Handbook. To be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out. Ensure you have completed the necessary induction and health and safety modules prior to commencement of any works. To ensure that you are knowledgeable of the suitability of all machinery/equipment used in accordance with the task you are doing and it is safe to use. To ensure the correct use of all machinery/equipment in accordance with its handbook. To ensure that any machinery/equipment that does not operate correctly is reported immediately to your Line Manager and a defect tag is filled out and attached. To ensure that any check/maintenance sheets are completed and passed to your Line Manager. To ensure that all machinery/equipment is secured at all times (when not in use). Personal Characteristics A high level of initiative and self motivation. Strong relationship building skills coupled with excellent communication skills. A self motivated individual. Flexible approach to duties. Customer/client care focus. Leadership and communication skills THE CONDITIONS 28 days paid leave including 8 statutory bank holidays 30 days paid leave including 8 statutory bank holidays after 5 years service NOTICE PERIOD Required to give 2 weeks in the first 2 years and 1 month thereafter Benefits offered by Glendale: Employee health cash plan Employee discount portal - discounts on travel booking, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Cycle to work scheme Company sick pay Career progression Training and development