It support engineer

Date : 01/09/2023 ABOUT THE ROLE Black White Engineering (B W) is a leading MEP design consultancy. Launched in the UAE in 2007, we became an independent company in 2014 and are now a true global consultancy with offices in Europe, Middle East, Asia, and Australia. Our engineering expertise reaches across all sectors of the construction industry, providing pragmatic and practical design solutions to ensure our projects are spatially and operationally efficient. Our design process fully considers the installation and maintenance practicalities on site. Due to the continued growth of our business, we are looking to recruit an IT Support Engineer to join the team in our Manchester office. The successful candidate will assist with the smooth running of the IT infrastructure and will be part of a robust team that provide support across the business, ensuring hardware and software issues are resolved promptly and effectively. RESPONSIBILITIES Provides timely communication to users on the status of their service requests and incidents Applies appropriate application maintenance, support, and incident management processes and procedures to support and maintain IT applications, and investigates and resolves IT application-related incidents Provides support to users in resolving IT application-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements Prioritises and schedules assigned support activities and tasks Liaises with third-party suppliers of solutions in support of IT application-related incidents and ensures problems are resolved in a timely and professional manner Provides first-line support for business applications and support of associated business software Supports the development of applications under the supervision of the Group IT Manager Designs, tests, and modifies management reports using existing tools Maintains IT application support technical documentation Polices IT policies and procedures to ensure compliance with ISO 27001 Monitors hardware and software inventory, ensuring that only approved/licenced devices and software are used Carries out ad hoc duties as required by the Group IT Manager Implements a global IT strategy at a regional level QUALIFICATIONS Knowledge of server-based hardware (e.g., Dell, HP) Microsoft Windows desktop, server OS, and virtual environment administration Understanding of and experience with Incident/Request/Problem ITIL principles End-user compute support across all locations Excellent knowledge of the Microsoft Cloud stack, including Azure Cloud, Azure AD, M365 product suite, with a particular focus on Exchange online and SharePoint administration Experience in the implementation and management of networks, Wi-Fi, and enterprise firewall solutions across a wide range of vendors Can display a strong understanding of Microsoft Defender suite for endpoints (Intune), AIP, DLP, and Cloud Security Knowledge of enterprise backup solutions (e.g., Veeam, Azure Backup) Implement and maintain Cloud and on-prem storage solutions Experience with monitoring solutions, utilising traffic analyzer, NetFlow collectors, and capacity management tools Thorough understanding of Threat Prevention and Detection technologies, along with Malware Detection and Remediation technologies Experience in the following areas: SIEM, Azure Sentinel, Vulnerability Intelligence: Qualys, Tenable IO or Nessus – Windows patch management, third-party application patch management tools Knowledge of Information Security Management frameworks such as ISO 27001, NIST Cybersecurity, CIS Controls; understanding of the policies and processes required for compliance Experience with the set-up and support of Secure Email Gateway and Email archiving systems Experience with the Autodesk product suite would be an advantage Skills and attributes: Good organisational and time management skills Presentable, with good customer facing skills Excellent written and verbal communication skills, and can provide comprehensive documentation Ability to plan and prioritise workload Ad hoc travel required to other UK Black White offices OUR VALUES Accountability: Everyone is accountable. Integrity: We are straight-talking, respectful, and fair. Simplicity: Both in our approach and solutions. Supportive: We are approachable, inclusive, and we recognise success. Quality: We strive to get it right first time, every time. OUR BENEFITS 25 days holiday + Bank Holidays 7% matched pension contribution Annual discretionary bonus scheme Private healthcare Life insurance Critical illness coverage