1st line technical support customer service

Simplify Communications is a respected telecoms and broadband provider with over 20 years of industry experience. The Simplify team make it a priority to understand the challenges faced by our clients at the very outset of the relationship. We use our knowledge and expertise to develop a bespoke solution to best serve the needs of our clients’ evolving businesses with the support of our network of market leading suppliers. We understand that choosing the best telephony and connectivity solution is often an unwanted complication in the day to day running of our clients’ businesses. That’s why we keep it simple and deliver clear, commercial recommendations guiding our clients every step of the way – it’s all in the name! An effective 1st line/ Customer Support agent would be required to communicate with our clients clearly ensuring all enquires are handled in a prompt and decisive manner. Your problem solving, organisation and communication skills will need to be superior in order for you to be an effective member of the team. You must have a willingness to learn and be ready to take responsibility as this will be the key to your success. Responsibilities - Answering inbound calls from Clients - resolving, escalating, and logging requests - Assisting in internal projects to improve the level of customer service - Raise orders for new products and services alongside the Operations team - Ordering equipment and arranging its delivery with the clients - Building strong relationships with the clients What we can offer you - Development of customer service and provisioning skills - In depth training through a mix of short videos, training manuals and hands on practice. - Enrolment into the company pension scheme - Free onsite parking at our centrally located office - Free Gym Membership - Holiday entitlement that increases with years of service - Access to pool and table tennis tables in our breakout area - Options for progression within the company Required skills - Previous customer service experience - Excellent telephone manner and face to face communications skills - Microsoft office experience (Word, Excel, PowerPoint) - Enthusiastic and dedicated - Organised and detail oriented Desired Skills - Experience using Outlook (emails and calendar invites) - Experience in the Telephony Industry - Understanding of Hosted Telephony, Broadband services and Mobile connections Job Types: Permanent, Full-time Salary: £20,000.00-£23,000.00 per year Benefits: Company events Gym membership On-site parking Schedule: Monday to Friday Work Location: In person