Technical support specialist

Technical Support Specialist: £31,000 - depending on experience. Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers. In the role of Technical Support Specialist, you will ensure that WCCTV employees’ queries, problems and issues of a technical IT / IS nature are fully resolved, and the outcome is communicated and logged. The Technical Support Specialist Role Overview: Oversees the daily performance and administration of the computer systems and uses specialist technical knowledge to troubleshoot and provide technical support. Reviews, monitors and upgrades existing computer systems and programmes Determines user specifications for hardware and software Trains staff in the use of new software or hardware Installs new and maintains existing hardware and software Supervise a team of Support Technicians Provide out-of-hours support for critical systems The Benefits for a Technical Support Specialist: Annual Salary of up to £31,000, depending on experience. Private equity-backed employer, we will provide continuous support and development throughout your career. 23 days annual leave, increasing with length of service from year two, currently up to 32 days entitlement plus bank holidays. Private healthcare and dental care schemes, supplying wellness and mental health support services. Company pension scheme, with employer contributions increasing with length of service. Newly refurbished open plan office, encouraging an inter-department supportive environment. What we are looking for: A minimum of 3 years of Technical Support experience A willingness and able to travel to other WCCTV sites and Data centre. Experience with Office 365 Administration. Ability to work independently under general guidelines with strict deadlines. Hold a full driving licence. Able to work out of hours to resolve critical issues. Strong communication - written and verbal Who are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, “Ones to Watch” list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development. WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.