Job description:
An exciting opportunity has arisen for an additional Internal Sales Support person to join the Sensors Team for our growing client who based who are based in rural Cambridgeshire and close to Royston. We are seeking someone who is keen to forge a career in Technical Sales in this exciting supporting role. This is an exciting opportunity to join a thriving company and play a pivotal role in supporting sales strategies to promote the companies pioneering products and solutions. This is a full-time permanent position based in Fowlmere The company Is a global leader in the development and manufacture of advanced gas detection instrumentation and sensing technologies, for a vast range of industries. With a commitment to innovation, quality and safety, the company empower industries worldwide to enhance workplace environments and safeguard lives. They have grown steadily and consistently since they started over 30 years ago and offer a superb place to work, thrive and be part of something truly exciting. Having recently won the Queens Award for Enterprise within the innovation category, the company values are at the core of everything they do so with each recruit as they grow, they are seeking like-minded people to help build on the success which they already enjoy. The role Primarily, this role will be supporting the Global Sensor Sales Team and Commercial team with world class pre and post sales support. Th achieve this you will be working within a cross functional team of Scientists, Engineers, Sales Managers and Marketeers. You will take a proactive stance stance in learning the range of products and markets with a view to becoming an expert. Providing advice and and support to customers via telephone, email and through the creation of marketing content and sales tools. Acting as a bridge between end users, and product teams and product managers to ensure that feedback is acted on to continually drive the development of the product. Duties and Responsibilities * Acting as first point of contact for sales enquiries, providing vital sales support during the sales and product development processes * Working alongside customer focused support teams to offer solutions to customer challenges both internally, with quality control and the sales teams and externally with end users * Endeavour to create lasting relationships with the subsidiary networks. Providing dynamic frontline contact and representation with the relevant Territory/ Sales Managers * Learn all aspects of the range of products and technologies to aid in your support * Manage and maintain Active Sales Leads with distributors * Update the CRM systems (Hubspot) progressing and reporting on sales pipeline * Supporting the sales team to ensure targets are met * Providing post sales commercial and technical support for existing * Contribute to the support documents making sure they are clear and accurate alongside researching and writing new content filling any gaps * Keep abreast of competitor offering and market changes * Become a product champion, internally and externally, ensuring these are represented within the company and promoted externally * Regularly contribute to JIRA (customer feedback and change management systems) to ensure all product support challenges are documented * Providing product training and up to date advice to partners and distributors * Attending trade exhibitions, conferences and meeting as required * Support business development projects and research * Assist in booking travel and accommodation for Team members and Visitors * Hosting visitors as required The Person For this exiting and interesting role we are seeking someone with the following skills and attributes * Ideally, previous experience within a Sales Supporting role * Some experience of problem solving within a Technical Environment would be highly desirable but not essential * A good technical predisposition and a good degree of commercial acumen and the desire to learn * A understanding for the pressures in achieving Sales Targets would be helpful too * The ability to convey complex technical topics with simplicity both in conversation and via email * A keen leaner who has a passion for gaining new skills * Goal orientated and proactive in problem solving * Methodical and systematic * The ability to communicate effectively with technical and non technical people * Reactive to customer needs * Excellent communication skills * Solid Administration skills with exceptional attention to detail Details This role is offered on a Full-time, permanent basis and ideally will be based out of the office. Working for a friendly and busy team. The salary offered is depending on experience and offers commission and benefits. We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP. About Horizon Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We rsquo;ve been in business for 12 years but have a combined 30(ish!) years rsquo; recruitment experience between us. We rsquo;re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the lsquo;introducers rsquo;, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch! GDPR Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page. Find us on Facebook LinkedIn (Horizon Search Selection Ltd) and Twitter (@Horizon_East), as well as Instagram (@horizonsearchandselection)
