1st line it support engineer

IT Support Engineer (MSP) Role - IT Support Engineer Location - Warrington Salary - GBP25,000 - GBP30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Where senior colleagues delegate tasks to you, carry out, record and report them accordingly. Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment.Technical Skills: MS Office 365 administration Active Directory, Group Policy, Azure AD MDM Virtualisation Technologies - VMWare/ Hyper-V Windows Desktop Environments inc Windows 7 to 11 VOIP Telephony Systems configuration and administration. 2 Factor Authentication Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, FirewallsCompany Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV