Support engineer

Technical Support Engineer / Service Support Engineer / Mechanical Engineer required to join a leading Engineering Manufacturer in Croydon. The Technical Support Engineer / Service Support Engineer / Mechanical Engineer provide Engineering support for all departments in a hands-on perspective. The successful Technical Support Engineer / Service Support Engineer / Mechanical Engineer will ideally have an engineering background in Drive systems, power transmission, gearmotors, gearboxes, gear units, capital equipment, pumps, compressors, valves, hydraulics, or similar electro-mechanical engineering products. Package: GBP35,000 - GBP40,000 Annual bonus Pension Private Health Care Additional benefits Technical Support Engineer / Service Support Engineer / Mechanical Engineer Role: To prove Engineering support for all departments in a hands-on perspective. To provide assessments, engineering changes, inspections, fault investigation, design, warranty claim investigation, and further engineering support roles Manage warranty investigations, including, writing the investigation report, drawing conclusions on the failure, making recommendations for follow-up actions, and ensuring actions are implemented/ carried out. Interacting with customers and suppliers Produce technical reports in accordance with company/client requirements. Create engineering change and concession / Production Permit requests as required. Support VTGB rsquo;s internal customers ndash; Sales, Projects, Production, Purchasing, Operations, Shop Floor, Quality, etc, as required. Laise with various engineering departments Technical Support Engineer / Service Support Engineer / Mechanical Engineer Requirements: Experience as a support engineer, industrial engineer, mechanical engineer, service engineer, electrical engineer, workshop manager, workshop engineer, service technician. Professional engineering experience, with a good balance of general engineering, testing, problem solving, technical process writing, condition assessments, technical investigations, and task management. Will ideally have an engineering background in Drive systems, power transmission, gearmotors, gearboxes, gear units, capital equipment, pumps, compressors, valves, hydraulics, couplings, cardan shafts, or similar electro-mechanical engineering products. Knowledge of various industries ranging from Mobility (Rail and Marine), Power Oil and Gas, aviation, etc, sectors. Understand the impact of engineering actions and decisions on current contracts and future business. Knowledge of the ISO 9001:2015 quality system. Commutable to the office in Croydon